![]() Southwest cancellations bring four strangers together. “Many of the refunds will be handled on a case-by-case basis and teams are already engaged in those efforts,” said Dan Landson, Southwest’s public relations advisor.Ĭalifornia Southwest canceled their flights. In an email, a Southwest spokesperson said that the company launched a new online portal for customers to rebook their flights or request a refund. Many are hopeful they will be compensated for additional expenses they were forced to make amid the chaos such as renting a car or booking with another airline.Īlthough some have reported getting refunds for their canceled flights, many are still struggling to get a response. Southwest Airlines canceled more than 2,800 flights Monday, prompting an apology from the carrier’s chief executive.īeyond the logistics of getting planes back in the air and luggage back to travelers, Southwest’s customer service reputation is on the line.įrustrated fliers shared experiences across social media about waiting in long queues or on hold for hours with customer service agents, often getting disconnected before receiving any help, as they attempted to rebook or receive a refund for their travels. ![]() “The tools we use to recover from disruption serve us well 99% of the time, but clearly, we need to double down on our already existing plans to upgrade systems for these extreme circumstances so that we never again face what’s happening right now,” he said, adding that he remained optimistic that the airline will be back on track before next week.Ĭalifornia Mass Southwest Airlines cancellations strand travelers, cause chaos at airports Southwest Chief Executive Bob Jordan apologized to customers in a video posted on Twitter on Tuesday evening and said the carrier was “focused on safely getting all of the pieces back into position to end this rolling struggle.”īut those pieces - including aircraft and flight crews - were unaccounted for in dozens of locations, Jordan said, and despite the airline’s best efforts, the company needs to “significantly reduce our flying” to one-third of its schedule over the next couple of days to recoup. At LAX, the cancellations and delays create misery. ![]() California Photos: Southwest Airlines meltdown worsens California airports hit hard with mass cancellationsĪirlines cancel more than 2,800 flights Tuesday morning, the majority of them with Southwest.
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